Frequently Asked Questions
Product Care & Information
What is special about your wood printing?
Wooden Canvas prints digital photos and art directly on wood and cork. We use locally sourced wood and cork that is lead-free, UV-resistant and water-resistant.
We use solvent-free UV printing to bring you the best and most long-lasting colors for your treasured print. It is considered a green technology and is safe for the environment, as there are no harmful substances that evaporate from your precious prints.
You can trust that our products are very resilient, and the print colors are tested to last for a long time. Feel free to display it even outdoors in direct sunlight without fearing the print fading.
What is your smallest and biggest size?
Our smallest standard print size is 5 x 7 inches, and our largest standard print size is 20 x 30 inches.
However, we can print on wood up to 48 x 96 inches (or 4 x 8 feet) or a whole piece of plywood. Contact us for a quote!
Will there be wood grains in my photo?
Definitely! They are there to stay. Uneven surfaces add to the uniqueness of your print.
If you would like to showcase the wood grains in your print (perfect for monochrome photos or art!), you can opt for our "raw" style - simply include it in the order details!
By default we print in our signature bright style so that your colors pop.
How do I take care of my Wooden Canvas print?
Your Wooden Canvas print is designed to stand the test of time, worthy of the precious memories you choose to preserve on it. Our prints are UV- and water-resistant, so you can place them outside or under direct sunlight without fear of the print fading.
However, wood can get waterlogged if left in a place where there is excessive moisture or they can soak up environmental liquid. Regular humidity won't be an issue.
No special clean-up materials are needed to make sure your Wooden Canvas print stays clean and clear. A clean cloth and a little water is enough to wipe away any dust or buildup on your print.
Can I bring your prints abroad with me as gifts?
While border control may vary across different countries, we've had many clients who bring our wood prints to other countries without any issues. Our wood is treated and does not contain any flora or fauna that may cause harm to other ecosystems.
Order Processing & Shipping
What image formats do you accept?
We work with JPG, PNG, and TIFF image types. While we can also print GIF image types, please note that these won't move once printed on your Wooden Canvas!
For better clarity and quality of your prints, a photo or artwork in 300dpi will give the best result. Check the table below for recommended minimum image dimensions for some of our most popular prints, or check the product listing for more information.
| Print size (inches) | Recommended minimum image dimensions (pixels) | Best image dimensions (pixels) |
| 5 X 7 | 1024 X 768 | 1500 X 2100 |
| 6 X 6 | 1024 X 768 | 1800 X 1800 |
| 8 X 8 | 1280 X 960 | 2400 X 2400 |
| 10 X 10 | 1280 X 960 | 3000 X 3000 |
| 7 X 10 | 1280 X 960 | 2100 X 3000 |
| 9 X 12 | 2048 X 1536 | 2700 X 3600 |
But never fear – we'll crop and resize for you when in question, and we'll always get your go signal before we print anything to make sure you get the perfect shot.
Can I use Facebook/Instagram photos for printing?
Facebook and Instagram photos, in order to load quickly on our phones and computers, are compressed and have low resolution when compared to photos ready for printing. While this doesn't mean that can't be used to print your precious memories, using these for larger Wooden Canvas prints may result in less than stellar results.
If social media photos are all you have to use, you can consider our smaller prints (such as 5 X 7 inch or 6 X 6 inch prints) or let us make a collage for you using a selection of your favorite shots.
Never fear – we'll crop and resize for you when in question, and we'll always get your go signal before we print anything to make sure you get the perfect shot.
How long is the processing?
We ship out orders every week on Thursdays and Fridays, with an order cutoff of Sunday evenings to ensure quality and print fastness.
This means that if you put in your order by Sunday evening, and if your photo or artwork is ready to print, you'll get your Wooden Canvas print by Thursday or Friday.
We are currently unable to process rush orders shorter than this timeframe, but you may inquire with us through email or on our social media channels on your project's earliest availability, in case we can squeeze it in.
If we are experiencing a high volume of orders, processing may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
How do I get my Wooden Canvas prints?
We have three options for you to get your Wooden Canvas print:
- Pickup at our showroom at Cubao Expo, Quezon City. Please check our opening hours for when you can pass by to pick up your print.
- Local courier. Shipping within Metro Manila takes about 2-3 days, and provincial orders can take about 3-8 days.
- Grab or Lalamove (Metro Manila only). If you want to receive your prints in the fastest possible time (during our ship out days), we can arrange a Grab or Lalamove delivery for you as well.
Please note that there can be delays when choosing local courier or Grab/Lalamove options that may be beyond our control, such as rain, typhoons, or during the holiday rush.
What are your payment options?
We allow payment via credit cards online (via Paypal), Paypal balance, BDO bank deposits, or GCash. We can offer non-refundable downpayment options only for bulk orders.
Partnerships & Wholesale
Do you do bulk and corporate orders?
Yes! Contact us at hello@mywoodencanvas.com with your requirements and we'll get back to you with a quotation.
I'm a photographer/artist, I'd like to offer your prints in my packages.
We'd love to team up with you and offer your clients the best way to preserve their treasured memories with a UV- and water-resistant photo/artwork printed directly on wood. Please drop us a message at hello@mywoodencanvas.com and let's have a chat :)
I'm an artist, I'd like to join your roster of local artists.
We love the local art scene and we'd love to send custom portrait requests to artists with unique styles! If your style isn't covered by our current roster of local artists, feel free to send us an email at hello@mywoodencanvas.com with your portfolio.