Because every Wooden Canvas print is made specifically for you, we do not offer refunds or returns on completed orders. This applies to all personalised products, including wood prints, coasters, collages, and custom artwork.
Please read through this page before placing your order so you know what to expect.
Refunds
We do not offer refunds on personalised products once an order has been confirmed and production has begun.
For bulk orders placed with a downpayment, the downpayment is non-refundable once production has started.
What We Cannot Reprint For
Because of how wood printing works, the following are not considered defects and are not grounds for a reprint:
- Wood grain visible through the image. Natural grain, knots, and surface texture may show through your photo or artwork. This is a characteristic of printing on wood, not a fault.
- Colour differences from screen. Wood absorbs ink differently from screens or paper. Colours on the finished print may differ slightly from what you see on your monitor or phone.
- Edge trim. A print bleed allowance of up to 3mm along the edges is standard. Minor portions of the image within this zone may be trimmed during production.
By placing an order, you acknowledge and accept these conditions, as stated in our Print Terms and Conditions.
What We Will Reprint For
We will replace your print if it arrives with a production defect that was not present in the approved file preview and is not covered by the conditions above.
Examples of production defects that qualify: misprints, significant banding or colour dropout, physical damage that occurred before the item left our hands.
To request a reprint, follow the steps below within 7 days of receiving your order.
How to Submit a Claim
- Take a clear photo of the issue.
- Email us at hello@mywoodencanvas.com with the subject line “Reprint Request.”
- Include your order number and a description of the problem.
- Reprint requests are subject to our standard processing time of 7 days.
Claims submitted after 7 days of receipt may not be accommodated.
Shipping Damage
We inspect and carefully pack every order before it leaves our hands. If your parcel arrives damaged or appears to have been tampered with in transit, please photograph both the packaging and the print before unpacking further, and contact us using the steps above.
Courier-related delays and damage are outside our control, and Wooden Canvas cannot be held responsible for them. We will do our best to assist within what is available to us.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash.
If you have a concern not covered here, please reach out to us at hello@mywoodencanvas.com. We want every order to be something you’re happy with.
Last updated: July 2026